Zen and the Art of Nonprofit Technology

I listened in on the call with Kintera folks about their new platform, called Connect. I was mostly curious about how open this platform will be, and what the future holds for them. I have become fascinated by the ways the CRM/Fundraising space is changing so rapidly.

Basically, Kintera is taking directly from Salesforce’s playbook. There are two initiatives that they have that I’ll talk most about, their “Connect” initiative, and their data warehousing initiative. These are, for pretty obvious reasons, the most interesting to me personally. They will also be doing some serious UI overhauls, and upgrading their CMS. They also are opening a new data center, as well as bringing Akamai technology into the mix.

The Connect platform is a set of APIs, starting with the contact and payment sets of entities, that will allow access (via SOAP 1.1) to the data in the Kintera platform. Basically, third parties will be able to build applications which will allow two-way communication into the platform. The APIs will be without cost.

The data warehouse initiative is to allow their customers access to large amounts of data for reporting and data mining. It seems like it will start out with a local query system, then will be opened up to allow third party development of data analysis tools. That part looks very interesting.

A couple of annoyances: the documentation for the APIs aren’t up yet, and the sample code they are going to publish is in C# and Java!  Now I’m sure that there are a lot of large Kintera customers that might be implementing other applications that will be written in C# and Java, but it seems to me that this is, in fact a pretty big red flag that they really don’t have a feeling for the technology that the sector is using. Code published in PHP and Python would probably get a lot more people up to speed and interested in building stuff that will integrate with the things that a lot of nonprofits really use. I mean really, how many nonprofits have stuff written in Java? Small minority, I’d bet. (I guess the C# would be useful for the Windows crowd.)

On the whole, though, I applaud them for seeing the light, and opening up their platform. It will be interesting to see where this leads them.

This entry was posted on Wednesday, August 15th, 2007 at 2:13 pm and is filed under Database technology, Nonprofit Tech. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.